Frequently Asked Questions

EverPal is an innovative veterinary care company that is on a mission to make veterinary care accessible for all pets and pet parents. We offers a dual approach of virtual visits with licensed vets and in-person diagnostic testing. No need to skip work to commute to clinics and no more googling - get expert guidance from anywhere by scheduling a same-day virtual vet visit for $40. Our vets can treat a wide range of conditions. We also offer in-person diagnostics capability and prescription medications delivered to your doorstep.

The experienced veterinary team on EverPal can treat sick/urgent, non life-threatening conditions, including common conditions and symptoms such as diarrhea, vomiting, skin issues, ear infections, eye infections, anxiety, joint pain, coughing, behavioral, itching, diarrhea, diet & nutrition, ear health, flea & tick, and hair loss, as well as chronic conditions and symptoms such as allergy, arthritis, hyperthyroidism, cushing's syndrome, and more. If you have any questions about whether EverPal is the right choice for your beloved fur baby, we can help! Please text/call at (707)-742-3352 or email us at hello@joineverpal.com We do not provide care for life threatening emergencies. If one of the following occurs, proceed immediately to the nearest veterinary Emergency Hospital. - Labored breathing - Hit By Car - Amputation - Overnight Hospitalization - Pneumonia

It's simple. First, you find a time that works best for you to consult with a licensed vet over a video consultation. During the visit, our veterinarian will go through your concerns about your pet in details. If the veterinarian determines further testing is medically sound, you can stop by your nearest EverPal Dx Center or have our Veterinary Technician come to your home to collect your pet's sample. After you receive the testing result, our vet will call to go over the results and discuss treatment plan with you. You can also check our How it Works page.

Our biggest differentiation is our ability to provide more comprehensive care than other virtual vet services, ensuring the best quality of care when your pet needs the most. While pet telemedicine is beneficial, it has its limits. Accurate diagnosis often requires diagnostic testing and imaging. EverPal offers virtual vet visits and in-person diagnostics through local partner clinics, ensuring comprehensive care. Our mission is to make veterinary care accessible for all pets. Each visit costs just $40, which is 40% to 70% cheaper than that on Vetster.com. With one simple pricing, you can focus on providing the best support for your beloved pet.

In terms of the quality of care your pet will receive, it’s the same, if not better. All EverPal veterinarians are licensed vets in your state. All EverPal veterinarians are carefully vetted so that each of them has over 30 years of experience. Our Medical Director Dr. Terry White, DVM, has 40 years of experience and previously served as the Medical Director and Regional Medical Director at national pet hospitals across multiple states. You can read more about his profile here.

We take the quality of care as our highest priority. Each of our visits is 3x longer than a typical visit. In addition, our veterinarians are carefully selected, each with 30+ years of experience and serving as Medical Directors of animal hospitals. They take the time to listen, understand your pet's unique needs, and explain multiple treatment options. Additionally, you won't need to worry about taking notes during the consultation—our team provides detailed medical notes after each consultation.

The veterinarians that join EverPal are carefully vetted to ensure each has over 30 years of experience. We believe every pet is unique, and thus have unique needs and conditions. As a result, the experience level of veterinarians is crucial in ensuring high-quality care for each fur baby. Our Medical Director Dr. Terry White, DVM, has 40 years of experience and previously served as the Medical Director and Regional Medical Director at national pet hospitals across multiple states. You can read more about his profile here. The licensed vets on EverPal are experts in veterinary medicine, and they will use their professional judgment to determine what’s best for your loved furry friend. If our vets determine that your pet is best seen by a specialist or be sent to emergency hospital, our vets will provide guidance accordingly.

Yes, we will provide the necessary documentation that you can take to your insurance provider to submit claims. They typically require submiting both the visit notes (which we send automatically after each session) and the invoice. If you have any issues with your insurance provider, we'll handle the communications with your insurance! Please email support@joineverpal.com and we will be glad to assist.

Pet telemeidicine, or a virtual vet visit on EverPal is a video call with one of our highly experienced vets. During the consultation, our vet will triage and diagnose your pet's condition. If our vet requires more information to make an accurate diagnosis, our vet will prescribe the appropriate diagnostic test.

Consultations will take place through accessing a video call link. The link will be sent to the email you provided. We recommend you test your audio and video functions prior to the appointment time.

Our licensed vets on EverPal will use their professional judgment to provide the best expert care they can. If our vets decide that it’s medically prudent for your pet to be seen by a vet in person or be checked by a specialty vet, we will refer you to one of our partnering facilities. Don’t worry – EverPal takes your pet’s health as the highest priority.